Pristine Waters FAQ
What are Log Records?
How do I access the client portal?
Is 7-day Service Recommended?
What is your policy on fecal, vomit, or blood contamination in the pool?
What is the difference between Full Service, Chem Balance, and Chem Check?
Is Pristine Waters Insured?
What if we are not happy with the service?
I have an emergency at my property. Who should I call?
I need a new pool vendor immediately. Can Pristine Waters help?
Who does the Quality Assurance? Is my association going to be billed for it?
Can you handle city inspections and pool permitting?
What do I need to do to prepare for a city inspection?
Do you offer terms? How is my association invoiced?
Does my association have to pay for chemicals?
Are your technicians CPO Certified?
Class C Pool FAQ
What is a Class C public pool?
Is an HOA pool considered public or private?
Are there signage requirements?
What is the proper water chemistry for a Class C pool?
Who is responsible for ensuring that a Class C pool is compliant with regulations?
Is there a swimmer maximum?
How dark can pool plaster be?
What steps need to be taken in case of a bodily fluid or fecal contamination?